FREQUENTLY ASKED QUESTIONS
Ticky is dedicated to ensuring our customers are completely satisfied with their purchase. If you're not satisfied with your order for any reason, we offer a refund within 30 days of the purchase date. Products must be returned in their original condition and packaging to qualify. To begin the return process, please reach out to our customer support team for detailed instructions.
Yes, Ticky is thrilled to provide worldwide shipping, allowing customers around the globe to enjoy our premium insulated drinkware. Shipping rates and estimated delivery times vary based on the destination. For more detailed information on international shipping, please consult our shipping policy page or get in touch with our customer service team.
Indeed! Ticky offers a customization service through laser engraving for a selection of our products. This allows you to add a personal touch or make a thoughtful gift even more special. Whether it's engraving a name, initials, or a meaningful message, our state-of-the-art laser engraving ensures a durable and elegant finish. Visit our customization section for information on how to personalize your Ticky drinkware, including options, prices, and customization guidelines.
After your Ticky order is dispatched, you'll receive a shipping confirmation email containing a tracking number and a direct link to monitor your package's journey. Furthermore, by logging into your Ticky account on our website, you can view your order history and check the status of your current shipment. Should you have any questions regarding order tracking, our customer service team is readily available to assist you.